Today nab credit card staff call me on 0830 am I’m still on bed and confuse who call me early and have some ergent issue??? I took phone omg she ask about my business credit card over due 100$ something but I so confuse your bank so serious about this call early 0830 am you don’t know normally need to go after 9am something not this time and why your bank worry a lot call me for one dollar over due But Your bank never call me when you loose customer loan money from you and move to another lender I so confuse the way you service customer you are big 4 banks in australia But You not care how to keep me with you but you only worry about 100$ over due We have 3 loans with you before -one unit investment loan -one house owner occupied -one commercial loan But I start take out my loan from you start from unit +house first —-) no one call to ask why I go And this month my commercial loan go out from You too —-)no one call to ask why I go Is so confuse normally when customer leave you you should need to investigate already you loose money more than 100$ over due business credit card and now is AI age already but you still use own model business to call customer they over due 100$ on early morning (this time you cat call customer ) You should to approve your service to take care more customer ‘Cost of you keep customer less than cost of you find new customer ‘ We will leave all of your service soon but still not effect anything about your bank And good luck to fine new more customer Nuttee Jarulerdanan My question is why you not investigate your old customer about Service? Why you bank don’t have system to see old customer move from you or not and why they move ??? I don’t know you have strategic to keep customer or not ???